Effective Date: March 1, 2023
Spectrum Designz® (“Spectrum“, “we“, “us“, or “our“) respects your privacy. This Privacy Policy applies to all websites, apps, services, products, tools, widgets, APIs, and other online offerings owned or operated by Spectrum, including our online store and community forums (collectively, the “Services“).
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By visiting or otherwise using the Services, you agree to the terms of this Privacy Policy.
What Information We Collect
Information You Provide Directly to Us
When you use certain features or services available on the Services, you may be asked or required to provide personal information about yourself. The personal information we collect depends on the context of your interactions with Spectrum, the choices you make, including your privacy settings, and the products and features you use. The personal information we collect can include:
- Contact details – your name, email address, phone number, postal address, etc.
- Account information – your username, profile photo, account settings, order history, etc.
- Payment information – PayPal email, credit/debit card details, etc.
- Communications with Spectrum – your questions/comments submitted via forms, chats, dispute resolution, etc.
- User generated content – artwork, product customization requests, reviews, forum posts, etc.
Information We Collect Automatically
When you access or use our Services, we may also automatically collect information about you including:
- Log Information: Details about your use of our Services, including IP address, access dates and times, pages viewed, links clicked, pages visited before navigating to our Services, browser type, etc.
- Device Information: Hardware model, operating system information, device identifiers, mobile network, and browser information.
- Location Information: Approximate location information from your IP address or mobile device.
- Cookies and Other Tracking Technologies: We use cookies, web beacons, pixels, and other technologies to collect information about your interactions with our Services. This includes information about the games, content, ads, and other services you interact with.
Information from Third Party Partners
We may collect information that other users provide about you when they use our Services, or obtain information from third party partners and services. This may include:
- Social networks when you grant permissions
- Retail partners if you make in-store purchases
- Advertising partners for analytics or digital marketing
- Public databases, data brokers, and partners providing marketing data
Sensitive Information
We do not generally collect sensitive personal information such as data revealing race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
Where legally required, we will obtain your explicit consent to collect or use sensitive personal information. The information collected will be limited to what is reasonably necessary to accomplish the legally authorized purpose.
How We Use Information
We only use your personal information where we have a lawful basis for doing so. Lawful bases include:
- Contract: To enter into or perform a contract with you, such as when we use your payment information to fulfill your order.
- Legitimate Interest: When we have a business, commercial or operational reason for using your information, such as improving products, analyzing site usage, or providing advertisements. We consider and balance any potential impacts on your rights and interests.
- Legal Obligation: When we need to use or disclose your information to comply with a legal obligation, court order, subpoena, or other government request.
- Consent: When you expressly consent to particular uses of your information.
Specific uses of information include:
- Provide, operate, optimize, and maintain the Services
- Process orders and fulfill your product/service requests
- Communicate with you about the Services, including customer service issues
- Display personalized advertisements and content
- Notify you about product updates, new features, promotions, special offers, and other news about Spectrum and affiliated partners
- Detect and address fraud, abuse, security, and technical issues with the Services
- Maintain and improve the Services, including researching and developing new products and features
- Comply with our legal obligations and enforce our agreements, including our Terms of Service
How We Share Information
Vendors and Service Providers
We may share your personal information with vendors and service providers retained in connection with the Services. Examples include payment processors, shipping partners, ad networks, analytics providers, customer support, email distribution, and other similar operational services.
These parties are restricted from using your data in any way other than to provide services for us, under reasonable confidentiality terms.
Business Transactions
In the event of a merger, acquisition, reorganization, bankruptcy, or similar event, your information may be sold, transferred, or shared as part of that proceeding. We will notify you of any such transaction and outline your choices in that event.
Law Enforcement, Legal Process, and Compliance
We may disclose your information to government or law enforcement officials if we determine that disclosure is reasonably necessary:
- To comply with a legal obligation, subpoena, court order, or other legal process
- To enforce applicable terms of service or other agreements
- To protect the safety, rights, or property of the public, Spectrum, or third parties
- To investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to safety
Aggregate and De-Identified Data
We may share aggregate or de-identified information with third parties for research, marketing, analytics, and other purposes. This information cannot reasonably be used to identify you.
Affiliates and Business Partners
We may share your information with business partners to jointly offer products or services. We may also share your information with affiliate entities within the Spectrum family of brands. These parties are governed by this Privacy Policy and limited in how they can use your data.
With Your Consent
In all other situations not covered above, we will ask for your consent before sharing your personal information.
Third Party Services
The Services may integrate or link with third party services, such as social networks (like Facebook), payment platforms (like PayPal), or other platforms, services, or sites.
Use of these third party services allows them to collect or receive certain information about your activities. For example, participating social networks may be able to collect information about your activities on the Services, even if you are logged out of the social network.
These third party services have their own privacy policies explaining their data practices. We encourage you to read their privacy policies to understand how they collect, use, and share your information.
Where We Store Data
Spectrum is a global company with development, sales, marketing and operations teams around the world. Accordingly, your personal information may be transferred globally to Spectrum entities, business partners, or service providers. Where required by law, we have put in place legal mechanisms designed to ensure adequate data protection of your information when it is transferred internationally.
We primarily store data in the United States, European Economic Area, Canada, and other jurisdictions as reasonably necessary for the Services.
How Long We Retain Data
We keep your personal information only as long as reasonably necessary to provide you the Services, or for other essential purposes like complying with our legal obligations.
After retention is no longer necessary, we delete or anonymize your information according to our data retention and deletion policies. Retention periods vary depending on the nature of the information and how it is used.
Security of Your Information
We follow generally accepted standards and maintain reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of your personal information.
While we implement protections designed to safeguard your information, no security method is 100% effective and we cannot guarantee the absolute security of your data.
Your Choices and Rights
Marketing and Promotional Emails
You may choose to provide Spectrum with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials related to Spectrum and partner products and services. You can stop receiving our promotional emails by following the unsubscribe instructions included in each email.
Modifying or Accessing Your Information
If you have registered for an account, you may review, edit, or delete certain account information at any time by logging into your online account. If you wish to request access, correction, restriction, or deletion of your personal data, you can submit a privacy request via our Privacy Request Form.
Deletion of Your Information
In certain circumstances, you may ask us to delete your personal information from our systems. We will comply with such requests where reasonably possible, subject to any legal obligations. Deletion may prevent you from using certain features of the Services that rely on that information.
Objecting to or Restricting Use of Your Information
Where our legal basis for processing your information is a legitimate interest, you have the right to object on grounds relating to your particular situation. You may also object any time to use of your personal data for direct marketing purposes.
International Data Transfers
Individuals located in the European Economic Area, United Kingdom, and Switzerland have the right to object or restrict transfers of your personal data outside those jurisdictions, subject to reasonable constraints allowed by law.
Submitting Privacy Requests
You can make privacy requests related to your rights outlined above via our Privacy Request Form. We will respond within a reasonable timeframe, typically 30 days.
Children’s Privacy
Our Services are intended for general audiences and not directed to children under 16. If we are made aware that anyone under the age of 16 has provided us with personal information without parental consent, that information will be immediately deleted from our systems. Please contact us if you believe a child’s data has been inadvertently collected.
Changes to this Policy
We will post any material changes to this Privacy Policy on this page. If the changes substantially alter how we handle previously collected information, we will take reasonable measures to notify you and seek your consent.